Privacy Notice

Royal Hawaiian Movers, Inc,

PRIVACY NOTICE: Effective 02/01/2024

Royal Hawaiian Movers, Inc. and its successors, parents, subsidiaries, affiliates, and related companies or other companies under a common control that we may have now or in the future operate (collectively, “Royal Hawaiian Movers”, “Royal”) respect your concerns about privacy and personal data protection. We value our relationship with you, and as such takes the private nature of your personal information very seriously. This Privacy Notice (the “Privacy Notice”) describes practices related to personal data privacy and security of Royal Hawaiian Movers for information collected via the Royal Hawaiian Movers Website.

This Privacy Notice is not a contract and does not create any contractual rights or obligations.

As used in this Privacy Notice, the term “Website” includes all websites, devices, or applications that collect or use your personal information that we may have now or in the future operate that link to this Privacy Notice, including any sub-pages, backups, mirrors, etc. This Privacy Notice applies to this Website and all related products and services we offer on this Website and to personal information you may provide to us, or that we may collect on this Website.

In addition to this Privacy Notice, we have established Terms of Use that set forth the general rules and policies governing your use of this Website. A copy of the Terms of Use can be found at https://www.royalhawaiianmovers.com/terms/. This Privacy Notice describes:

• How and why, we collect your personal information.
• How your personal information is used and protected.
• When and with whom we share your personal information; and
• The choices you can make about how we collect, use, and share your personal information.

As further described herein, your personal information may be collected, processed and stored by Royal Hawaiian Movers or its service providers in the United States and other countries where such servers reside. You hereby agree with and consent to the transfer of your personal information to the United States and other countries where we and our service providers operate. Regardless of where we transfer your information, we still protect your personal information in the manner described in this Privacy Notice.

YOUR CONSENT

If you do not agree with any term in this Privacy Notice, please do not use this Website or provide personal information to us.

HOW WE COLLECT PERSONAL INFORMATION

We collect personal information about you to deliver the products and services you request and to provide a customized user experience. There are times, however, that you may choose to give us personal information. For example, certain portions of this Website are available only to registered users.

We collect personal information from you directly in a variety of ways when you use this Website. Some examples are when you:

• Request a quote.
• Complete a Customer Survey
• Request to join our email list.
• Request customer service or contact us.

In order to request a quote, you must provide certain registration information, which may include your first and last name, email and physical addresses, phone numbers, and other details about your move request.

We may also collect personal information from you in other circumstances, both online and offline. Some examples are when you:

• Respond to our e-mails.
• Visit any page online that displays our ads or content.
• Enter for giveaways, contests, and sweepstakes (which may be done in conjunction with Website registration)
• Call us for customer support.
• Participate in promotions or special programs.

We may also collect personal information in other circumstances with your consent, or where permitted or required by law.

We may combine the personal information you submit directly through this Website with other personal information we have collected from you, whether on- or offline. We may also combine it with information we receive about you from other sources, such as other companies and publicly available information sources.

OTHER INFORMATION WE MAY COLLECT ONLINE INCLUDING USING COOKIES OR OTHER TRACKING TECHNOLOGIES

When you access this Website, we may automatically gather information that your browser sends whenever you visit any website, such as your IP address, time and date of visit, browser type, referring/exit pages, internet service provider (ISP), and operating system, and our analytics platform may capture additional information about your use of this Website. We use this information to, for example, analyze trends, administer this Website, track users’ movements around this Website, and gather demographic information about our user base as a whole.

Cookies

We may also use “cookies” and other user tracking devices (e.g., local shared objects), which are files or pieces of information that are stored by your browser on your computer’s hard drive, to collect information during your visit to this Website, such as the particular Website areas you visit and the products or services you utilize or buy through this Website. This is done so that we can provide a continuous and more personalized shopping experience for you (e.g., to recognize you by name when you return to this Website). We may use “persistent cookies,” which will remain on your computer even after you close your browser, to understand general Website usage and volume statistical information (which does not include personal information) and improve the content and offerings on this Website. We may also use persistent cookies to store user preferences. While most browsers are set to accept cookies and other tracking devices by default, you are always free to decline our cookies if your browser permits, but some parts of this Website may not work properly if you do. Your browser manufacturer has information on changing the default setting for your specific browser.

We may also use other standard Internet technologies, such as web beacons and similar technologies, to track your use of this Website or to track your response to email messages that we send you in connection with this Website. Web beacons (sometimes called transparent GIFs, clear GIFs, or web bugs) are small strings of code that provide a way for Royal Hawaiian Movers to deliver a small graphic image (usually invisible) on a web page or in an email. Web beacons can recognize certain types of information on your computer such as cookies, the time and date a page is viewed, and a description of the page where the web beacon is placed. We may use web beacons to improve your experience on this Website, including to provide you with content customized to your interests and to understand whether users read email messages and click on links contained within those messages so that this Website can deliver relevant content. Royal Hawaiian Movers’ web beacons may collect some contact information (for example, the email address associated with an email message that contains a web beacon).

Do Not Track

Your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of cookie information for analytic and internal purposes. The only way to completely opt out of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or device to delete and disable cookies and other tracking/recording tools. Please note, depending on your type of device or browser, it may not be possible to delete or disable all tracking mechanisms on your device.

Royal Hawaiian Movers may allow third party ad servers (i.e., third parties that provide technology to place ads on web sites and track ad performance) to use cookies, web beacons and other technologies to automatically collect information about your visit to this Website or to place our ads on third-party sites and to analyze the effectiveness of those ads. This Privacy Notice covers the use of cookies and other tracking devices by Royal Hawaiian Movers but does not cover the use of cookies or other tracking technologies by any of our advertising partners. We encourage you to review the privacy policies or statements of these third-party advertising companies to learn more about their use of cookies and other technologies. If you would like to learn more about the third-party advertisers that may be aware of the fact that you visit this Website, and to understand your choices about having such advertisers’ cookies turned off, please visit www.networkadvertising.org.

You can modify your preference for each cookie category (except strictly necessary cookies) by clicking on the “cookie settings” button below:

Do Not Sell or Share My Personal Information

BLOGS AND OTHER FORUMS ON THIS WEBSITE

If you use a bulletin board, blog, or similar public forums on this Website, you should be aware that any information you submit there can be read, collected, or used by other users and could be used to send you unsolicited messages. The protections described in this Privacy Notice do not apply when you provide information (including personal information) in connection with your use of these public forums. We may use personal information about you to identify you with a posting you make in a public forum. Royal Hawaiian Movers is not responsible for events arising from the distribution of any information you choose to publicly post or share through this Website.

HOW WE USE YOUR PERSONAL INFORMATION

We may use information we obtain in the following ways:

• To offer and provide our products and services and to support our core business functions. These include order or service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:
  • To process and fulfill your order and communicate with you about your order
  • To send an order confirmation
  • To register and service your account
  • To send you information about product or service information
  • To send product updates
  • To respond to customer service requests
  • To maintain our customer relationships
• For direct marketing purposes, namely, to invite you to participate in contests, giveaways and promotions and to tell you about our products or services, new items, or news or information that you have otherwise requested
• To provide you with notifications about or changes to this Website, our Terms of Use, or this Privacy Policy
• To display content based upon your interests
• To conduct research, analysis and advertising
• To invite you to participate in promotions, special offers, or user surveys or to ask for your feedback on this Website or our products
• For internal statistical, marketing, or operational purposes, such as to measure and understand demographic, user, user interest, purchasing, and other trends among our users
• To protect the security or integrity of this Website and our business
• To investigate, prevent, defend against or take other action regarding violations of this Privacy Policy or the Terms of Use, illegal activities, suspected fraud, or situations involving potential threats to the legal rights of others or us
• To comply with applicable laws and regulations

We may also use your personal information for any other purposes for which we notify you specifically at the time of collection or as otherwise described in this Privacy Notice or as permitted or required by law, rule, regulation, subpoena, or other legal process.

To accomplish these purposes, we may combine personal information and other information we collect with offline information, including information from third parties.

CONTESTS, GIVEAWAYS, PROMOTIONS, AND SURVEYS

From time to time, we may offer you the opportunity to participate in contests, giveaways, and other promotions. You may decline to participate in any or all of the contests, giveaways, and other promotions. Any information submitted in connection with such activities will be treated in accordance with this Privacy Notice, except as specifically set forth in the rules for the applicable contest, giveaway, or promotion. We may use the information you provide when registering for a contest, giveaway, or promotion to manage your entry, fulfill prizes (which may include disclosure to third party entities that assist with such fulfillment), and for other marketing and promotional purposes related to the contest, giveaway, or promotion as disclosed on the rules applicable to a particular contest, giveaway, or promotion.

From time to time, we may also ask you to participate in surveys designed to help improve this Website. Any personal information provided in connection with any survey will be used only in relation to that survey and as elsewhere set forth in this Privacy Notice.

HOW WE DISCLOSE YOUR PERSONAL INFORMATION

Royal Hawaiian Movers does not sell your personal information to third parties. We only disclose your personal information to third parties when we have your prior consent or under the following limited circumstances:

We may disclose or otherwise make available your personal information:

• To our successors, parents, subsidiaries, affiliates, and related companies or other companies under common control that we may have now or in the future operate as necessary for the purposes listed above.
• If Royal Hawaiian Movers engages in a joint promotion with an affiliate and/or partner, we may share your contact information with our affiliate and/or partner, to be used solely in relation to the promotion. We will require such affiliate or partner to keep your information secure and to only use your information based on our instructions and in compliance with this Privacy Notice.
• To our service providers that help with our business operations for the purpose of processing your personal information on our behalf or to assist us with this Website, marketing, IT services, website hosting, advertising, and fulfillment of orders. For example, we may provide personal information to our service providers for direct emailing of our newsletters, online surveys, or notifications of our product/service offerings, and also may provide personal information to shipping vendors, billing and refund vendors, payment card processors, and companies that help us improve our product and service offerings and this Website. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or Royal Hawaiian Movers maintain facilities. We require our service providers to keep your information secure and also require that these parties agree to process such information based on our instructions and in compliance with this Privacy Notice. In addition, our service providers are prohibited from using or disclosing personal information for any purpose other than providing the services on our behalf.
• When we have a good faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process, or enforceable governmental request, (b) enforce applicable Terms of Use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud or other criminal activity or errors, security, or technical issues, (d) protect against imminent harm to the safety, property, or other rights of Royal Hawaiian Movers, our users, or any other person, (e) protect our operations or those of any of our affiliates, (f) protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others, or (g) allow us to pursue available remedies or limit the damages that we may sustain;
• For market research, project planning, and to troubleshoot problems.

We may share aggregate, non-personal information that does not identify you individually with third parties. For example, we may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. Such disclosure may result from cookies, widgets, and beacons on this Website. This information does not directly personally identify you or any user.

CHOICE / OPT-OUT

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in the newsletter or marketing email or by updating your communications preferences in your membership account on this Website. However, please note that certain Website-related email messages that we send users are necessary for the proper functioning and use of the services available through this Website, and registered users of this Website do not have the ability to opt out of such email messages, except by cancelling their account with us.

HOW TO ACCESS AND UPDATE YOUR PERSONAL INFORMATION

Royal Hawaiian Movers takes reasonable steps to keep your personal information accurate and complete. If you have created an account on this Website, you may be able to access and update your information, including contact or account information, by logging into your account.

You can also contact us with a request to access, update, or delete your personal information by submitting a request by clicking here or by calling 1-866-262-7870. We will make a reasonable effort to respond in a timely manner to your request and, if applicable and appropriate, provide you access to the personal information you have provided us and/or make the requested change in our active databases as soon as reasonably practicable. Your right to access or correct your personal information is subject to applicable legal restrictions. We may take reasonable steps to verify your identity before granting access or making corrections. Please note that we may not be able to fulfill certain requests while allowing you access to certain benefits and features of this Website.

We will retain your personal information for as long as your account is active or as needed to provide you with services and to maintain a record of your transactions for financial reporting purposes. We may also retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

PRIVACY OF CHILDREN ONLINE

We are committed to protecting children’s online privacy. This Website is for a general audience and is not aimed towards children. We do not knowingly collect personal information from children under the age of 16 without prior parental consent. If a child under the age of 16 may have disclosed personal information to us, the child’s parent or guardian can contact us at privacy@royalhawaiianmovers.com to remove the personal information if required.

INTEGRATION WITH AND LINKS TO THIRD PARTY SITES

This Website may include functionality that allows integration with third party sites, such as Twitter, Facebook, or other social networks. Some of those third-party services may provide us with your information to enhance and personalize your use of this Website. If you submit your credentials (e.g., username and password) for a third-party website or service during your registration for this Website or in connection with updating your user profile, we may receive your information from such third-party website or service.

From time to time, this Website may contain links to other websites, including other websites that are operated by our affiliates or us but are subject to separate privacy policies. If you use these links, you will leave this Website. The privacy policies of such other websites govern the information collection, use and dissemination practices occurring on such websites.

We encourage you to read the privacy statements and terms and conditions of linked or referenced sites you enter. These third-party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data or solicit personal information. ROYAL HAWAIIAN MOVERS DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEBSITES, OR HOW THEY HANDLE YOUR PERSONAL INFORMATION. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD-PARTY WEBSITE FOR FURTHER INFORMATION.

SECURITY

We maintain physical, organizational, and electronic safeguards that are designed to prevent unauthorized access to, or use or disclosure of, personal information in our custody and control. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Due to the open communication nature of the Internet, we cannot represent, warrant, or guarantee that communications between you and us, or personal information stored on our servers, will be free from unauthorized access by third parties, loss, misuse, or alterations.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this Privacy Notice at any time. Please check this Privacy Notice periodically for changes. We will also notify you here, by email, or through notice on our home page if we make material updates and will post the date it was last updated at the top of this Privacy Notice. We encourage you to refer to this Privacy Notice on an ongoing basis so that you understand our then-current Privacy Notice.

NOTICE FOR CALIFORNIA RESIDENTS

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. Click here to learn more about your California privacy rights.

INTERNATIONAL USERS

Royal Hawaiian Movers is based in the United States. By accessing or using the Website or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries. While this Privacy Notice applies to personal information generally, the local laws, rules and regulations of jurisdictions that are applicable to Royal Hawaiian Movers (“Local Laws”) may require standards which are stricter than this Privacy Notice and, in such event, Royal Hawaiian Movers will comply with applicable Local Laws. Specific privacy policies may be adopted to address the specific privacy requirements of particular jurisdictions. Your personal information may be stored and processed in any country where we have facilities or service providers. Irrespective of which country your personal information is transferred to, we would only share your personal information under a ‘need to know’ basis. In these circumstances we will, as required by applicable law, ensure that your privacy rights are protected by organizational, technical, contractual and/or other lawful means.

NOTICE FOR INDIVIDUALS LOCATED IN THE EUROPEAN ECONOMIC AREA, THE UNITED KINGDOM, AND SWITZERLAND

In the European Economic Area and Switzerland (“EU”), “Personal Data” is defined very broadly and includes any information about a natural person, who can be identified, directly or indirectly, from data that we hold about them or from data that is combined with other information.

Legal Basis for Processing

EU data protection law requires us to have a legal basis before processing any Personal Data about you. The legal basis for us processing your Personal Data for the above purposes may be because:

(i) You have provided your consent.

(ii) It is necessary for the performance of a contract with you.

(iii) The processing is necessary for our compliance with a legal obligation; or

(iv) The process is in our legitimate interests.

In the future, if we use your Personal Data in any way that is not described in this Notice, we will notify you. At that time, you can choose not to allow us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your consent. If you choose to limit the ways we can use your Personal Data, you may lose access to some or all of the features on our website. We may also have legitimate reasons to still use your Personal Data even though you did not allow us to.

Consent

To the extent provided by applicable law, you may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your Personal Data. In some circumstances, withdrawing your consent to Royal Hawaiian Movers’ use or disclosure of your Personal Data will mean that you cannot take advantage of certain Royal Hawaiian Movers products or services.

Cross-Border Data Transfers

We may transfer your Personal Data outside EU to the United States or any country that Royal Hawaiian Movers or its service providers may have operations. Such countries do not have the same data protection laws as the EU. Any transfer of your Personal Data will be subject to a Standard Contractual Clause (SCC), as approved by the European Commission, that is designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your Personal Data. To obtain a copy of the safeguards please contact us.

Privacy Rights

Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

• Access to your Personal Data and to certain other supplementary information that this Privacy Notice is already designed to address.
• Require us to correct any mistakes in your information which we hold.
• Require the erasure of Personal Data concerning you in certain situations.
• Receive the Personal Data concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to a third party in certain situations.
• Object to Processing. You may object to our processing of your Personal Data in certain circumstances:

o Object at any time to processing of Personal Data concerning you for direct marketing.

o Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.

o Object in certain other situations to our continued processing of your Personal Data

• Restrict our processing of your Personal Data in certain circumstances.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation (or other relevant guidance). If you would like to exercise any of those rights, please email, call, or write to us with the following information Click here or contact us (see “Contact Us” below):

• Enough information to identify you.
• Proof of your identity and address.
• The information to which your request relates to.

Marketing We will only contact individuals located in European Countries by electronic means (including email or SMS) based on our legitimate interests, as permitted by applicable law, or after obtaining the individual’s consent. If you do not want us to use your personal information in this way please click an unsubscribe link in our emails or send us an email at privacy@royalhawaiianmovers.com. You can object to direct marketing at any time and free of charge.

How to Complain Privacy laws in European Countries may also give you the right to lodge a complaint with a supervisory authority, in particular in the EU state where you work, normally live, or where any alleged infringement of data protection laws occurred. Otherwise, a complaint may be submitted directly to us:

• By email at privacy@royalhawaiianmovers.com; or
• By mail at Royal Hawaiian Movers, Inc. 3017 Ualena Street, Honolulu, HI 96819

CONTACT US

Feel free to contact us with any questions or comments about this Privacy Notice or about how your information is handled. You can also contact us via email privacy@royalhawaiianmovers.com, by phone at 866-262-7870, or by mail at the following address:

Royal Hawaiian Movers, Inc.

ATTN: Privacy & Compliance

3017 Ualena Street

Honolulu, HI 96819