Privacy Policy

PRIVACY POLICY: Effective 4/4/2014

Your privacy is very important to us. This privacy statement (this “Privacy Policy”) sets forth a description of practices related to personal data privacy and security of Royal Hawaiian Movers, Inc. and its successors, parents, subsidiaries, affiliates, and related companies or other companies under a common control that we may have now or in the future operate (“Royal Hawaiian Movers,” “we,” “our” or “us”).

As used in this Privacy Policy, the term “Website” includes all websites and all devices or applications that collect Personal Information from you that we may have now or in the future operate that link to this Privacy Policy, web pages within each such website, device or application, any equivalent, mirror, replacement, substitute, or backup website, device, or application and web pages that are associated with each such website, device, or application. This Privacy Policy applies to this Website and all related products and services we offer on this Website and to Personal Information you may provide to us, or that we may collect on this Website, offline, or through other means, including applications on social networking sites. In this Privacy Policy, the words “you” and “your” refer to you, the user of this Website, as the party agreeing to this Privacy Policy. As used in this Privacy Policy, “Personal Information” means any information about an identifiable individual such as a name, postal or other address, telephone number, credit card or other financial information, birthday, or email address.

In addition to this Privacy Policy, we have established Terms of Use that set forth the general rules and policies governing your use of this Website. A copy of the Terms of Use can be found at www.royalhawaiianmovers.com/termsofuse.html.

This Privacy Policy describes:

  • How and why we collect your Personal Information
  • How your Personal Information is used and protected
  • When and with whom we share your Personal Information; and
  • The choices you can make about how we collect, use, and share your Personal Information.

Please note: The laws and regulations in different countries impose different (and even conflicting) requirements on the Internet and data protection. Royal Hawaiian Movers is located in the United States. Any information you provide will be transferred to the United States and by using this Website or providing us your Personal Information, you expressly consent to, and authorize, this transfer. The United States may not have the same level of data protection as your jurisdiction. You are solely responsible for compliance with any data protection or privacy obligations in your jurisdiction when you use this Website or provide us with Personal Information. Regardless of where we transfer your information, we still protect your Personal Information in the manner described in this Privacy Policy.

YOUR CONSENT

Generally, by using this Website or providing Personal Information to us, we will assume that you consent to our collection, use, and disclosure of your Personal Information as described in our current Privacy Policy as posted here, or as may otherwise be described at the time of collection. If you do not agree with any term in this Privacy Policy, please do not use this Website or provide Personal Information to us.

You may withdraw your consent to our collection, use, and disclosure of your Personal Information at any time, subject to contractual and legal restrictions and reasonable notice. Note that if you withdraw your consent to certain uses of your Personal Information, we may no longer be able to provide certain of our products or services, including certain portions of this Website.

PERSONAL INFORMATION WE COLLECT

We collect Personal Information about you to deliver the products and services you request and to provide a customized shopping experience. You do not need to provide any Personal Information to visit public sections of this Website. There are times, however, that you may choose to give us Personal Information. For example, certain portions of this Website are available only to registered users.

We collect Personal Information from you in a variety of ways when you use this Website. Some examples are when you:

  • Request a quote
  • Request customer service or contact us.

In order to request a quote, you must provide certain registration information, which may include your first and last name, email and physical addresses, phone numbers, and other details about your move request.

We may also collect Personal Information from you in other circumstances, both online and offline, such as when you open or respond to our e-mails, visit any page online that displays our ads or content, enter for giveaways, contests, and sweepstakes (which may be done in conjunction with Website registration), call us for customer support, or if you participate in promotions or special programs. We may also collect Personal Information in other circumstances with your consent, or where permitted or required by law.

OTHER INFORMATION WE MAY COLLECT ONLINE INCLUDING USING COOKIES OR OTHER TRACKING TECHNOLOGIES

When you access this Website, we may automatically gather information that your browser sends whenever you visit any website, such as your IP address, time and date of visit, browser type, referring/exit pages, internet service provider (ISP), and operating system, and our analytics platform may capture additional information about your use of this Website. We use this information to, for example, analyze trends, administer this Website, track users’ movements around this Website, and gather demographic information about our user base as a whole.

We may also use “cookies” and other user tracking devices (e.g., local shared objects), which are files or pieces of information that are stored by your browser on your computer’s hard drive, to collect information during your visit to this Website, such as the particular Website areas you visit and the products or services you utilize or buy through this Website. This is done so that we can provide a continuous and more personalized shopping experience for you (e.g., to recognize you by name when you return to this Website). We may use “persistent cookies,” which will remain on your computer even after you close your browser, to understand general Website usage and volume statistical information (which does not include Personal Information) and improve the content and offerings on this Website. We may also use persistent cookies to store user preferences. While most browsers are set to accept cookies and other tracking devices by default, you are always free to decline our cookies if your browser permits, but some parts of this Website may not work properly if you do. Your browser manufacturer has information on changing the default setting for your specific browser.

We may also use other standard Internet technologies, such as web beacons and similar technologies, to track your use of this Website or to track your response to email messages that we send you in connection with this Website. Web beacons (sometimes called transparent GIFs, clear GIFs, or web bugs) are small strings of code that provide a way for Royal Hawaiian Movers to deliver a small graphic image (usually invisible) on a web page or in an email. Web beacons can recognize certain types of information on your computer such as cookies, the time and date a page is viewed, and a description of the page where the web beacon is placed. We may use web beacons to improve your experience on this Website, including to provide you with content customized to your interests and to understand whether users read email messages and click on links contained within those messages so that this Website can deliver relevant content. Royal Hawaiian Movers’ web beacons may collect some contact information (for example, the email address associated with an email message that contains a web beacon).

Royal Hawaiian Movers may allow third party ad servers (i.e., third parties that provide technology to place ads on web sites and track ad performance) to use cookies, web beacons and other technologies to automatically collect information about your visit to this Website or to place our ads on third-party sites and to analyze the effectiveness of those ads. This Privacy Policy covers the use of cookies and other tracking devices by Royal Hawaiian Movers but does not cover the use of cookies or other tracking technologies by any of our advertising partners. We encourage you to review the privacy policies or statements of these third party advertising companies to learn more about their use of cookies and other technologies. If you would like to learn more about the third party advertisers that may be aware of the fact that you visit this Website, and to understand your choices about having such advertisers’ cookies turned off, please visit www.networkadvertising.org.

BLOGS AND OTHER FORUMS ON THIS WEBSITE

If you use a bulletin board, blog, or similar public forums on this Website, you should be aware that any information you submit there can be read, collected, or used by other users and could be used to send you unsolicited messages. The protections described in this Privacy Policy do not apply when you provide information (including Personal Information) in connection with your use of these public forums. We may use Personal Information about you to identify you with a posting you make in a public forum. Royal Hawaiian Movers is not responsible for events arising from the distribution of any information you choose to publicly post or share through this Website.

HOW WE USE YOUR PERSONAL INFORMATION

Royal Hawaiian Movers uses your email address and other Personal Information you provide to Royal Hawaiian Movers or that we collect at registration or otherwise, as updated, to offer and provide our products and services and to support our core business functions. These include order or service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:

  • To process and fulfill your order and communicate with you about your order
  • To send an order confirmation
  • To register and service your account
  • To send you information about product or service information
  • To send product updates
  • To respond to customer service requests

For direct marketing purposes, namely, to invite you to participate in contests, giveaways and promotions and to tell you about our products or services, new items, or news or information that you have otherwise requested

To provide you with notifications about or changes to this Website, our Terms of Use, or this Privacy Policy

To display content based upon your interests

To conduct research, analysis and advertising

To invite you to participate in promotions, special offers, or user surveys or to ask for your feedback on this Website or our products

For internal statistical, marketing, or operational purposes, such as to measure and understand demographic, user, user interest, purchasing, and other trends among our users

To protect the security or integrity of this Website and our business

To investigate, prevent, defend against or take other action regarding violations of this Privacy Policy or the Terms of Use, illegal activities, suspected fraud, or situations involving potential threats to the legal rights of others or us

To comply with applicable laws and regulations

We may also use your Personal Information for any other purposes for which we notify you specifically at the time of collection or as otherwise described in this Privacy Policy or as permitted or required by law, rule, regulation, subpoena, or other legal process.

To accomplish these purposes, we may combine Personal Information and other information we collect with offline information, including information from third parties. We may transfer or disclose your information within our corporate family of companies for these purposes.

CONTESTS, GIVEAWAYS, PROMOTIONS, AND SURVEYS

From time to time, we may offer you the opportunity to participate in contests, giveaways, and other promotions. You may decline to participate in any or all of the contests, giveaways, and other promotions. Any information submitted in connection with such activities will be treated in accordance with this Privacy Policy, except as specifically set forth in the rules for the applicable contest, giveaway, or promotion. We may use the information you provide when registering for a contest, giveaway, or promotion to manage your entry, fulfill prizes (which may include disclosure to third party entities that assist with such fulfillment), and for other marketing and promotional purposes related to the contest, giveaway, or promotion as disclosed on the rules applicable to a particular contest, giveaway, or promotion.

From time to time, we may also ask you to participate in surveys designed to help improve this Website. Any Personal Information provided in connection with any survey will be used only in relation to that survey and as elsewhere set forth in this Privacy Policy.

HOW WE DISCLOSE YOUR PERSONAL INFORMATION OUTSIDE Royal Hawaiian Movers

Royal Hawaiian Movers does not sell or rent your Personal Information to third parties. We only disclose your Personal Information to third parties when we have your prior consent or under the following limited circumstances:

If Royal Hawaiian Movers engages in a joint promotion with an affiliate and/or partner, we may share your contact information with our affiliate and/or partner, to be used solely in relation to the promotion. We will require such affiliate or partner to keep your information secure and to only use your information based on our instructions and in compliance with this Privacy Policy.

We may disclose or otherwise make available your Personal Information to our service providers that help with our business operations for the purpose of processing your Personal Information on our behalf or to assist us with this Website, marketing, advertising, and fulfillment of orders. For example, we may provide Personal Information to our service providers for direct emailing of our newsletters, online surveys, or notifications of our product/service offerings, and also may provide Personal Information to shipping vendors, billing and refund vendors, payment card processors, and companies that help us improve our product and service offerings and this Website. Your Personal Information may be stored and processed by our service providers in the United States or other locations where the service providers or Royal Hawaiian Movers maintain facilities. We require our service providers to keep your information secure and also require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy. In addition, our service providers are prohibited from using or disclosing Personal Information for any purpose other than providing the services on our behalf.

When we have a good faith belief that access, use, preservation, or disclosure of such information is reasonably necessary to: (a) satisfy any applicable law, regulation, legal process, or enforceable governmental request, (b) enforce applicable Terms of Use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud or other criminal activity or errors, security, or technical issues, or (d) protect against imminent harm to the safety, property, or other rights of Royal Hawaiian Movers, our users, or any other person, or where otherwise required or permitted by law.

For market research, project planning, and to troubleshoot problems.

We may share aggregate, non-personal information that does not identify you individually with third parties. For example, we may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. Such disclosure may result from cookies, widgets, and beacons on this Website. This information does not directly personally identify you or any user.

If we become involved in a merger, acquisition, corporate reorganization, change in control, reorganization, liquidation, or any form of sale or transfer of some or all of our assets, to the extent permitted by (or not prohibited) by law, we may transfer, sell, or assign to third parties information concerning your relationship with us, including, without limitation, Personal Information we have about you and other information concerning your relationship with us. Such third parties will assume responsibility for the Personal Information collected by Royal Hawaiian Movers in connection with Royal Hawaiian Movers’ business operations or through this Website and such third parties will assume the rights and obligations regarding such information as described in this Privacy Policy.

CHOICE / OPT-OUT

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in the newsletter or marketing email or by updating your communications preferences in your membership account on this Website. However, please note that certain Website-related email messages that we send users are necessary for the proper functioning and use of the services available through this Website, and registered users of this Website do not have the ability to opt out of such email messages, except by cancelling their account with us.

HOW TO ACCESS AND UPDATE YOUR PERSONAL INFORMATION

Royal Hawaiian Movers takes reasonable steps to keep your Personal Information accurate and complete. If you have created an account this Website, you can access and update your information, including contact or account information, by logging into your account. Once you do, you will be able to enter and update your own contact information and payment information, as well as contact information for recipients you have designated.

You can also contact us with a request to access or update your Personal Information by sending an email to info@royalhawaiianmovers.com. We will make a sincere effort to respond in a timely manner to your request and, if applicable and appropriate, provide you access to the Personal Information you have provided us and/or make the requested change in our active databases as soon as reasonably practicable. Your right to access or correct your Personal Information is subject to applicable legal restrictions. We may take reasonable steps to verify your identity before granting access or making corrections. Please note that we may not be able to fulfill certain requests while allowing you access to certain benefits and features of this Website.

We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

PRIVACY OF CHILDREN ONLINE

We are committed to protecting children’s online privacy. This Website is for a general audience and is not geared towards children. In order to protect the privacy of children, we do not knowingly collect Personal Information from children under the age of 13 without prior parental consent. . If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed Personal Information to us please contact us at info@royalhawaiianmovers.com. A parent or guardian of a child under the age of 13 may review and request deletion of such child’s Personal Information as well as prohibits the use thereof.

INTEGRATION WITH AND LINKS TO THIRD PARTY SITES

This Website may include functionality that allows integration with third party sites, such as Twitter, Facebook, or other social networks. Some of those third party services may provide us with your information to enhance and personalize your use of this Website. If you submit your credentials (e.g., username and password) for a third party website or service during your registration for this Website or in connection with updating your user profile, we may receive your information from such third party website or service.

From time to time, this Website may contain links to other websites, including other websites that are operated by our affiliates or us but are subject to separate privacy policies. If you use these links, you will leave this Website. The privacy policies of such other websites govern the information collection, use and dissemination practices occurring on such websites.

We encourage you to read the privacy statements and terms and conditions of linked or referenced sites you enter. These third party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data or solicit Personal Information. Royal Hawaiian Movers DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEBSITES, OR HOW THEY HANDLE YOUR PERSONAL INFORMATION. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD PARTY WEBSITE FOR FURTHER INFORMATION.

SECURITY

We maintain reasonable physical, organizational, and electronic safeguards that are designed to prevent unauthorized access to, or use or disclosure of, Personal Information in our custody and control.

We may establish and maintain a file of your Personal Information for the purposes described in this Privacy Policy, which will be accessible at our offices. Authorized employees and agents who require access to your Personal Information in order to fulfill their job requirements will have access to your Personal Information.

When you enter sensitive information (such as a credit card number or your password), we, or, where applicable, our third party payment processor, encrypt that information using secure socket layer technology (“SSL”). No method of transmission over the Internet, or method of electronic storage, is completely secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Due to the open communication nature of the Internet, we cannot represent, warrant, or guarantee that communications between you and us, or Personal Information stored on our servers, will be free from unauthorized access by third parties, loss, misuse, or alterations. Royal Hawaiian Movers DISCLAIMS ANY AND ALL LIABILITY FOR UNAUTHORIZED ACCESS OR USE OR COMPROMISE OF YOUR PERSONAL INFORMATION SUBMITTED THROUGH THIS WEBSITE. YOU ARE HEREBY ADVISED THAT YOU SUBMIT SUCH PERSONAL INFORMATION AT YOUR OWN RISK.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time. Please check this Privacy Policy periodically for changes. We will also notify you here, by email or through notice on our home page if we make material updates and will post the date it was last updated at the top of this Privacy Policy. We encourage you to refer to this Privacy Policy on an ongoing basis so that you understand our then-current privacy policy.

YOUR CALIFORNIA PRIVACY RIGHTS

Residents of the state of California have the right to request from certain businesses with whom the California resident has an established business relationship a list of all third parties to which the business, during the immediately preceding calendar year, has disclosed certain personally identifiable information for direct marketing purposes. We are only required to respond to a customer request once during any calendar year. To obtain this information, you should send a request to info@royalhawaiianmovers.com with the subject heading “California Privacy Rights.” In your request, please attest to the fact that you are a California resident and provide a current California address for our response. Please be aware that not all information sharing is covered by the California Privacy Rights requirements and only covered information will be included in our response.

CONTACT US

Feel free to contact us with any questions or comments about this Privacy Policy or about how your information is handled. You can also contact us via email info@royalhawaiianmovers.com, by phone at 888.717.6925, or by mail at the following address:

Royal Hawaiian Movers, Inc
3017 Ualena St.
Honolulu, HI 96819